Enterprise UX Case Studies

AI-Powered Claims Auditing Platform · Carelon

Replaced manual claims auditing with an AI-assisted, guided-audit workbench. Drove +60% adoption and −50% task time. Auditor Bots surface anomalies, recommend actions and accelerate complex case resolution.

Multi-Brand Design System · 10+ Brands

Token-first, accessibility-first system (WCAG 2.2 AA) unifying ~10 Elevance Health brands. Governance, Storybook, Figma libraries and contribution model — one source of truth for design and code.

Case Management UX · Elevance Health

Redesigned a complex 10-year-old case-management platform for nurse case managers. Personalisation, minimalism and guided actions drove a 33% reduction in task time and 8% fewer CSR calls.

Member Web Platforms · Elevance Health

Lead UX across web applications and design systems for ~10 Anthem/Elevance Health-affiliated payer brands. Member journeys for Medicare, Medicaid and commercial plans. NDA — censored walkthroughs on request.

Consumer Insurance Mobile App · 12M+ Users

Member-facing insurance super-app reaching 12M+ users worldwide. Care navigation, claims, virtual care and benefits — designed for accessibility and scale. NDA — censored walkthroughs on request.